FAQ. Frequently asked questions and answers.

    Answers to all your questions.
    If any is not contemplated, do not hesitate to contact us at +34 91 630 87 00

    What does the events software do?

    Our Event Software aim is to help the event organizer to optimize the timing and resources needed in the management of his event. This is possible thanks to the multiple modules and solutions we offer that range from the creation of the website, communications orders, registration and accreditation of participants, to obtaining statistics and creating an app.  (See all the solutions we offer).


    Tu Fábrica de Eventos will act as an “online technical assistant” that will allow you to manage everything related to your guests, saving you management costs and offering the latest technology in events.

    Tu Fábrica de Eventos is currently the online software for the most powerful and complete "all-in-one" management of the market, unifying and integrating all its solutions in one place. This way you will avoid having to hire and control several providers that do not “understand” each other, as might be the case of the web site provider,  being different from the person in charge of mailing shipments, and  from the one responsible foraccreditations and different from the  app creator at the same time.  With Tu Fábrica de Eventos all solutions are integrated in one place with the consequent saving of time and resources.

     

    To who it may concern?

    TuFábricaDeventos.com aims any event organizer, whether large or small format, ranging from large fairs and congress organizers to event agencies and final customers.

    If you have an event in mind, you are in the right place.

    Event formats available

     With Tu Fábrica de Eventos you will be able organize from conventions, congresses, fairs, networking events, product presentations, conferences, work breakfasts, scientific congresses ... to any type of event in which the organizer requires full software for the integral management of events.  In addition, our software is capable of making innovating and participative event formats, allowing participants to set up their own activities agenda along with meetings that emphasize collaboration and innovation.

    What dimension of events can I organize?

    From one to any number of people, the limit is set by the organizer, as well as hiring the modules and solutions that you are going to use, you only pay for what you use.

    Profits / solutions offered

    • Creation of the event website
    • Creation of registration formsheets
    • Use of coupons and discounts
    • E-mailings Sending  / invitations
    • Sending automatic emails based on the participant's action (register, pay, request meeting, modify data, etc ...)
    • Payment gateway
    • Ticket Sales
    • Participant Management
    • Scientific works management
    • Travel and accommodation management
    • Seating  Seat Assignment
    • Registration and accreditation of participants with an  specific mobile app
    • Activities  control and visits to stands
    • Tailor-made Agendas
    • Real and structured networking
    • Satisfaction Questionnaire
    • Real Time Statistics
    • Invoices Issuance and delivery
    • Automatic  greeting  mails
    • Photos and videos publication...
    • Multi-device app with integration of all previous modules and utilities.  Highlighted facts:
    • Messaging system
    • Networking meeting request
    • Creation of tailored agendas
    • Private area with specific information of the participant (invoices, documents, tickets, etc.)

     ... And much more.  (See solucions in detail).
    Tu Fábrica de Eventos offers all the solucions an event organizer needs in a single "All in one" software. Many utilities are offered, and we encourage you to see them on our website.  (See solucions in detail)

    How much does it cost?

    The way to bill our services is based on the number of people who register for the event and the modules or solutions that are hired.  It is not necessary to hire all the solutions we offer, only the one that each organizer needs to use.

    Tu Fábrica de Eventos successfully conducts our client, if the event turns out to not be as big as the customer expected; the budget is reduced as well.

    Our prices are very competitive and transparent and are constantly published and updated on our website. See them here.

     

    Do I need to download any software?

    You do not need to download any software on your computer, its 100% online, avoiding having to update and work on versions.  As a consequence, customers always benefit from the latest upgrade improvements and only pay for what they use.

    How to access to the platform/software

    To access the platform your assistant will provide you a login and password, being able to access anywhere with an internet connection, 24 hours a day, 365 days a year, facilitating the access and mobility of our clients.

    How many user licenses are you entitled to?

    The use is for unlimited users, so the price is not increased.  There is no limit of users as other softwares may have. 

    Statistics access and information of my event

     Tu Fábrica de Eventos offers real-time statistics without having to go to third parties to obtain this valuable and necessary information. You can access your event and know the number of registered at any given time and place, how many emails you have sent, openings, clicks achieved, who wants to network, what was the last conversation with a participant, who has been issued a  ticket or invoice, who has been accredited ... there is so much information that shows how much profits it has and is all available in real time 24 hours a day, 363 days a year.

    Who enters the data in the software?

    The software is very simple and intuitive, so the client does the handling.  If you are in a hurry to create your event, you lack resources or you struggle for any other reason, we can do it for you.  We will bill a budget based on your needs that you just have to approve.

    What knowledge do I need to handle the software?

    No previous knowledge or programming is needed.  It is a very intuitive and flexible platform. We will take care of giving you the necessary training your first time so that you know where to enter the information and the mechanics of use, and from that moment the client becomes 100% autonomous with all the advantages that this entails.  If as a customer you have any question, just call us and a manager will answer and give you the solution on the same call at any time.

    What do I do if I have any doubt in the handling of the platform?

    Any question is answered and solved by our customer service center.  Just call us and we will be delighted to help.
    Our telephone service timetable:

    •    Monday to Thursday from 9:00 a.m. to 2:00 p.m. and from 3:30 p.m. to 6:30 p.m.
    •    Friday from 09:00 to 15:00.

    What do I do if I have any doubt regarding the conceptualization of my event?

    Usually, before entering data, the client normally transfers his needs and the way he wants to develop his event to his assistant.  What does you event aims?  That’s a good point to start.

    The assistant will collect all the needs and help you implement them on the platform by doing a small consultancy and extracting all the needs that the client requires.  The possibilities of our software are many, so is our responsibility to conceptually assemble your event without any additional cost.

    Our team is highly qualified in the use of the software as well as in the management of events and they are at your disposal to help you get the most out of the software, so it would be able to help you beyond the mere parameters introduction.

    Nuestro equipo está altamente cualificado en el uso del software así como en la gestión de eventos y están a tu entera disposición para ayudarte a sacar el mayor partido al software, por lo que podrá ayudarte más allá de la mera introducción de parámetros.

    Can I hire additional modules once the service has started?

    Yes. You can hire the services or modules you need at any given time.  You will simply be sent a quote with your new needs that you just have to approve them.

    How long does the contract last?

    The time of use of the standard platform, once the contract is signed is 4 months.  If you need more time, you just have to let know.  There are also annual contracts with unlimited access to the different events you create.  Let us know your needs and we will give you the solution that best suits you.

    What happens to my databases and everything incorporated once the contract ends?

    Once the contract is finished, we delete all the contents, images, texts, files, databases, etc ... from our servers, but do not worry, we will always let you know before so that you can  download all the information you need before being completely delete.   

    The databases are always the client’s property; we are only in charge of the data.  You can see our privacy policy here.

    If the event is frequently used (you organize it periodically) we can contemplate saving the information, so that you do not have to reload it again from event to event, facilitating the work and saving you the time of entering parameters.

    If you had created a website with our software, it will also be removed from our servers, unless otherwise agreed.

    Whose intellectual property is everything generated with the platform?

    The intellectual property of any element created or generated following the use of the platform including its source code is property of Tu Fábrica de Eventos.  As is the case of the web, forms, emails or the app.  The images and other elements created by the client to provide content to them, they  will be the intellectual property of the client, who in turn, will be responsible to third parties for inappropriate use of these.

    Request a demo of our events software

    The success of your event begins in its organization and management.
    Request a demo and find yourself all the profits that you can get by working with the most powerful and complete event software on the market.

    If you need a budget, click here.

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